Welcome to Fresh Flowers Shop Kenya, your premier destination for fresh, vibrant flowers in Nairobi, Kenya. We believe that every bloom tells a story, and we are passionate about helping you express your emotions through the beauty of flowers.
Founded in 2018, our shop is rooted in a love for nature and a commitment to quality. We source our flowers from local farmers and sustainable growers, ensuring that each arrangement is not only stunning but also supports our community and the environment. From elegant bouquets to custom arrangements for special occasions, our skilled florists are dedicated to crafting pieces that bring joy and inspiration to you.
At Flower Shop Kenya, we understand that flowers have the power to celebrate life’s moments, big and small. Whether you’re looking for the perfect gift, a centerpiece for an event, or simply a touch of nature for your home, we’re here to help you find exactly what you need, and equally ready to deliver it to your preferred destination.
Visit us today and let our blooms brighten your day.
Privacy Policy
At Flower Shop Kenya, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
Information We Collect:
- Personal Information: When you make a purchase, we collect your name, email address, phone number, and shipping address.
- Payment Information: We collect payment details through secure payment processors. We do not store your credit card information.
- Usage Data: We may collect data on how you interact with our website, including your IP address, browser type, and pages visited.
How We Use Your Information:
- To process and fulfill your orders.
- To communicate with you regarding your order status.
- To improve our services and website.
Data Protection:
We implement appropriate security measures to protect your information from unauthorized access or disclosure. We do not allow any access to any unauthorized personnel or institution, and do not disclose information.
Third-Party Disclosure:
We do not sell or trade your personal information to third parties. We may share your information with trusted partners who assist us in operating our website and conducting our business, under strict confidentiality agreements.
Your Rights:
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at flowershopkenya@gmail.com.
Changes to This Policy:
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
Return Policy
Return Policy for Fresh Flowers Kenya
At Flower Shop Kenya, we strive to provide you with the freshest flowers and the best services. However, if you are not completely satisfied with your purchase, we’re here to help.
Returns:
- Due to the perishable nature of our products, we do not accept returns on fresh flowers.
- If your order is damaged upon delivery or if you receive the wrong item, please contact us within 2 hours at flowershopkenya@gmail.com or 0705444504 with a photo of the item, and we will work to resolve the issue.
Refunds:
- Refunds will be issued for damaged or incorrect items upon verification of the issue.
- We reserve the right to deny refunds for items that do not meet our return criteria.
Exchanges:
- We do not offer exchanges due to the perishable nature of our products.
Customer Satisfaction:
Your satisfaction is our priority. If you have any concerns or questions regarding your order, please do not hesitate to reach out.